AAK hydraulic valve spool never leaks, customer promoted to head of Spain headquarters in China
Fernado is a purchaser from a Spain company, responsible for its company's hydraulic valve procurement project in China. This time, he suffered a big setback. For a batch of hydraulic valves using domestic 1214 steel as valve core, more than 60% of the products have oil leakage after being used for about 6 times. In the last week, 72 complaint calls have been received, and even more direct requests for return of goods have been made. The headquarter requested him to give solutions within half a month. Fernado, however, was confused and at a loss.
In order to find out the cause of the oil leakage, Fernado immediately transferred nearly 50 products from the warehouse for parameter testing, and finally found that there was indeed a widespread oil leakage phenomenon.
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